Return are allowed within 30 days from the day the item is delivered. We do not wish to reject a customer, therefore, we must ensure the safety, welfare, and comfort of our customers across the globe. In a situation whereby the item you have received is not in good condition and the fault is arising from us, you will be entitled to a return and exchange for another audiobook of the same description.
Also, if we sent by mistake, a wrong audiobook which is different from the audiobook you ordered, we will be gladly to accept such item in exchange for the correct audiobook.
We understand that plans change and you may have to cancel or terminate your order with us. Please note that, according to the law, you are to inform us before open audiobook. Therefore, if you need to cancel an order, you must inform us through email
([email protected]) 48 hours after delivery. However, if the order has been processed
before we receive your cancellation request and file was opened and it works fine no refund is available.
How To Request An Exchange
Kindly send your return request with order number, full name and order date to [email protected] . Once your request is received and inspected, we will
send you an email to notify you that we have received your request. We will also send you an email to let you know if we have approved your return request and the process of shipment afterwards.
Why We May Deny Your Return And Exchange Request
In the event that the item we delivered is identical and similar to the depiction as ordered and paid for, there is usually no commitment to give an exchange in circumstances like the following:
You don't need it the audiobook after you have received, used it already
The audiobook did not meet your desires after you have used it for same time
You ordered the audiobook by mistake but you have enjoyed it
You knew the audiobook was faulty when you received it but never informed us until usage.
Refund Policy Of Audbooker
Audiobook is not as described
If the audiobook delivered different from the description, preview or ordered, you will be entitled to a full refund. Also, if we send a wrong audiobook or the audiobook is damaged and the fault is arising from us, you will be eligible for a refund.
Items that have not been received
If you have not received an ordered within 1 day from the date of purchase, you might be eligible for refund.
It is important that you keep your account information and password private. If you give your details to someone else or appear to be abusing our policies, you are responsible for any purchases made and will not be eligible for refund. Note that Audbooker will not entertain any form of abuse.
Audiobook must not be opened
We will not give a refund if the audiobook was opened and it works fine.
How To Request A Refund/Exchange
In the event that an audiobook is not working or you received a wrong audiobook and you wish to request a refund, you must inform Audbooker within 24 hours to be qualified
for a refund. Refund will be given only when we have received the email with audiobook back. (Item must be returned new within 30 days from the day of receipt). Contact us directly with your refund request through our email ([email protected]). Depending on your specific situation, we may be able to help as all refunds requests must be approved. If your refund request is approved, you will lose your credits. We may deny any refund request if it fails to meet our refund criteria stated above. Once your request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer's policies.
Late Or Missing Refunds (If Applicable)
In the event that, we informed and sent you a receipt that we have processed and sent your refund to the original payment of payment, we expect that you receive your refund within 5 to 7 business days. However, if you have not received your refund within this period, we advice that you check your account first, then contact your bank or the credit card company with which you paid. It may take some time before your refund is officially posted. If you have done all these but you have not received your refund still, please, contact us as soon as possible